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1. Reason of our Privacy Policy
Returneasy.com is devoted to protect the privacy of all individuals and
companies that use Returneasy web site, for members and sellers who are
using Returneasy software
application, customers returning items, or who take part in our
Customers Dispute Resolution process. As part of the normal operation of
our website we collect and, in some cases, reveal information about you.
This Privacy Policy describes all the information we gather from you and
what may happen to that information.
Questions regarding
this statement should be directed to Returneasy.com via email to
privacy@returneasy.com or 21000 Osborne St Unit 6 Canoga Park CA
91304.
2. A Special
reminder about minors.
Children under 18 are not eligible to use our services and we ask that
minors do not submit any personal information to us. If you are a minor,
you can use our services only in conjunction with your parents or legal
guardians.
3. Information we
gather.
For individuals-first and last name, daytime telephone number, email
address as well as merchandise purchase and serial number information
and their address. For Sellers-first and last name, email address,
address, telephone number and Company Name.
member’s private Information
(information which we may collect for sellers return merchants solution
processing) telephone number, fax number, web address, sales revenue,
credit card number and payment details, DUNS number, business
references.
Case Information (specifics about the problem being filed and responded
to) Includes the transaction information submitted on the filing form,
both parties' email addresses and marketplace identifications, and the
type of dispute identified in the filing form.
In the course of your involvement in a Return Merchant process we gather
the following information:
All case records are confidential. All of the information we gather is
stored in a secure database.
Tracking
there are two ways to maintain user experience throughout a
"transaction" on Returneasy site. One is by identifying a user by their
IP address, and the other is by setting a cookie. Since some users use
proxy services to access the Internet (and do not have a fixed IP
address), Returneasy.com uses cookies for all users.
In order to help us improve the site to make the returning process
easier for our members, you agree that we may use personal identifiable
information about you to analyze site usage, improve our content and
product offerings, and modify our site's content, layout and services.
We also track how users navigate the site by assigning cookies to site
visitors. This data is NOT connected with user registration and hence,
is NOT PERSONALLY IDENTIFIABLE. This means that we know how many people
have visited a particular page on Returneasy.com but we do not know who
they are.
If you reject all cookies, you might not be able to use Returneasy
services that require you to "sign in" or "register". However, you can
still use Returneasy.com to obtain general information.
Returneasy.com cookies are inactive once a user leaves our site. If you
are still uncomfortable with the Returneasy.com cookies, you can always
delete and/or disable your cookies after your Returneasy.com session is
over.
4. Our Use and Disclosure of Your Information.
We internally use all information we collect for the following reasons:
- Present you with a good customer service.
- Validate Members' identities, on application
and over time.
- Contact a Member if a case is filed concerning
you.
- Bill for Product Plan, and other services.
- To add value to our services.
- To resolve the problem at hand.
- To further improve the Return Merchants
process.
- To provide notice of additional Returneasy.com
services.
- Make it available to a third party in
interest (marketplace, company, license holder, service
contract administrator or third party ultimately responsible for a
transaction) Dispute Behavior, Product Protection Plan purchase.
When you become a Returneasy member, in a Dispute
Resolution process we release the following information:
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TO |
WHAT |
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Upon application for a ReturnEasy.com |
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Community: |
When you become a member of the Returneasy.com
Program and display any Returneasy.com Logo’s, you
will want the world to know that you are making smarter, safer,
and easier online shopping. Thus, we will treat it as public
information that you, known by your Returneasy.com Member
Number, have become a member of Returneasy.com Program.
Also, your Public Returneasy.com Information will be
accessible to the public, the license holder and the
marketplace. |
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Upon providing return Merchant solution: |
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Buyers: |
In order to help you resolve a dilemma,
your return address will be provided to customers who have
filled out the return form. |
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Sellers: |
When returning the item, buyer’s contact
information will be release to seller in order to process the
return faster and more accurate. Your phone number will be used
only to resolve the issue by the seller. |
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Regulatory Body: |
If you are transacting within an e-commerce
marketplace based on a license issued by a regulatory or
licensing body ("Regulatory Body"), the Regulatory Body will be
entitled to information that is publicly available, as well as
Case Information, Resolution Behavior Information and any
signed-Settlement Agreement for enforcement or compliance
purposes. |
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Court or law enforcement entity: |
Returneasy.com will only reveal
information if required to do so by a Court of law. For criminal
or civil fraud investigations Returneasy.com will reveal
information without giving you any notice. In this case
Returneasy.com will only disclose the Case Filing Page and
Response, My Cases Page, Resolution Page and Settlement
Agreement. |
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Other party: |
Limited information you present in your
case submission form, including your email address will be seen
by the other party. Returneasy.com will assume that information
you disclose during the process can be shared with the other
party unless you indicate otherwise. |
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Public: |
Part of smarter, safer, easier online
shopping is letting the public know your return merchants
solution Behavior Information. We will associate, your email
address, and if you are a Returneasy.com Member your
Member Number with this information. |
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Upon applying or paying for a
ReturnEasy.com Service or Membership: |
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Marketplace: |
If you register for eBay as part of your
Returneasy.com application, Returneasy.com may provide personal
information about you and your transactions back to ebay.
Particularly, under certain situations where you authorize us to
create an eBay account on your behalf, we will provide your
personal information including your payment information to eBay.
In these cases We will ask for your authorization during the
application process. |
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Third party bank or credit card processor: |
In order for Returneasy.com
to process your application for membership or to collect service
fees, your bank and/or credit card information will be shared
with our third party bank or credit card processor. |
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Court or regulatory body: |
Returneasy.com will
collaborate with law enforcement inquiries, as well as other
third parties to implement laws, particularly in the case of
fraud. We can (and you specifically authorize us to) disclose
any information about you (including Public Information and
Private Member Information such as your name, address,) to law
enforcement or other government officials, as we, in our sole
prudence, believe required or suitable in connection with a
fraud investigation. Additionally, in the event that Returneasy.com
suspends your membership for violation of Returneasy.com
Standards, or is required to honor its Buyer Protection
Policy against you, we reserve the right to notify parties in
interest, credit rating agencies, license holders or Regulatory
Bodies. |
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Upon purchase of a merchandise: |
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Court or Law Enforcement Entity: |
Returneasy.com will only
release information if required to do so by a Court of law. For
criminal or civil fraud investigations Returneasy.com
will disclose information without providing You notice. |
Although we use industry standard practices to
protect your privacy, we cannot guarantee that your personally
identifiable information or private communications will stay private;
third parties may unlawfully intercept or access transmissions or
private communications.
We do not sell or rent any information you provide. It is possible that
Returneasy.com could unite with or be obtained by another
business individual. In this case you should expect that Returneasy.com
would share some or all of your information in order to continue
providing service. In this instance you will receive a notice and we
will require that any new combined entity follow the practices disclosed
in this Privacy Policy.
5. Control of Your
Password.
You may not reveal your password to any third parties or share it with
any third parties. If you do, you lose control of your password and you
may lose extensive control over your personal and private identifiable
information. Consequently, if your password has been compromised for any
reason, you should immediately change your password from the home page.
Returneasy.com Members change their membership passwords and
other personal identification information by contacting our Member
Services at
support@Returneasy.com , or by going to My Account tab on the
Returneasy.com Web Site and log in.
6. Third Party
Collectors of Information.
Our policy only concentrates on the use of information we collect from
you. To the extent that you reveal your information to other parties,
whether to the respondent of the return or to the marketplace wherein
the return occurred, different rules may apply to their use or
disclosure of the personal information you divulge to them. Since
Returneasy.com does not control the confidentiality
policies of third parties, you are subject to the confidentiality
customs and policies of that third party.
7. Security.
Returneasy.com uses industry standard efforts to protect
the confidentiality of your personal identifiable information; however,
"perfect security" does not exist on the internet.
9. Links to Other
Sites.
Returneasy.com contains links to other web sites. Please
note that when you click on one of these links, you are "clicking" to
another web site. We recommend you to read the privacy statements of
these websites as their privacy policy may differ from Returneasy.com.
10. Choice/Opt Out.
You can choose not to receive marketing or promotional information from
Returneasy.com by clicking on the link in an email from
Returneasy.com. You may not opt out of Service-related
Announcements or customer service information if you want to use the
Returneasy.com Services (see below for more information).
Service-related Announcements
We will send you strictly service-related announcements when it is
necessary to do so. For example, if our website is temporarily down for
maintenance, we might send you an email to inform you.
Generally, you may not opt out of these communications, which don’t have
any promotional purpose. If you do not wish to receive them, you have
the option to deactivate your account.
You can also opt out of emails by sending an email to
support@ReturnEasy.com
Customer Service
based upon the personal identifiable information you provide us, we will
send you a welcoming email to verify your information. We will also
communicate with you in response to your inquiries, to provide the
services you demand, and to manage your account. We will communicate
with you via email.
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