Warranty and RMA policy:

Any physical damage or re-work done to the product or defacing labels on parts & components voids warranty.

The items will be tested only for the problems listed in the RMA form, so please describe the problem clearly.

If the product was defective and you want a replacement and you contacted us on time, you won’t be charged any restocking fee and we will replace the item for free of charge.

Customers agree that they will abide by the findings of our technical support department.

Please be sure to include all accessories including software and hardware in its original condition/packing.

Return for credit can be accepted only within 3 days from the date of delivery. All credits are given on current prices and a 17% restocking fee is Refund is paid in the same manner as original purchase.

Refund checks will be mailed within 14 business days from the date merchandise has been returned. Please print all shortcomings, discrepancies, short-shipment etc. should be brought to the notice of Panasystem within a period of 3 days from the date of the receipt; we will not be responsible, or liable thereafter in respect of this RMA. Please be sure to insure the package and keep the tracking number, we are not responsible for any lost or damaged items caused by the shipping provider. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is NON-refundable. At our discretion PanaSystem may reimburse shipping charges related to the DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification. This service is provided to better serve our customers and by signing this form you agree to not to open a dispute on your payment while we are processing your request. If you do so PanaSystem has the right to open a charge for restocking/handling fees and 30% of total amount of the item price for damages caused by or $100 whichever is higher. Once you have fully read, understood and agree with the rules above please sign below.

Repair or replacement: SELLER’S liability under this agreement shall be limited to repair or replacement of defective products. However, if SELLER fails in its attempt to repair or replace the defective products, BUYER will be entitled to have a refund, at SELLER’S then current selling price, for the defective products. This provision shall be BUYER’S exclusive remedy for breach of warranty.

No consequential damages: To the maximum extent allowed by law, SELLER shall not be liable to BUYER’S loss of profits, business goodwill or other consequential damages. Despite any failure to repair or replace the products, even if SELLER has been advised of the possibility of damages. BUYER has accepted this restriction on its rights to recover consequential damages as a part of its bargain with SELLER. BUYER realizes and acknowledges that the price of the products would be higher if SELLER were required to be responsible for BUYER’S consequential damages.

Arbitration of disputes: Any controversy, dispute or claim of whatever nature arising out of, in connection with, or in relation to the interpretation, performance or breach of this AGREEMENT, including any claim based on contract, fort or statute, shall be resolved at the request of any party to this AGREEMENT by final and binding arbitration conducted at a location determined by the arbitrator in Los Angeles County, California administered by and in accordance with the then existing Rules of Practice and Procedure of Judicial Arbitration and Medication Services, Inc. (J.A.M.S.). Judgement upon any award rendered by the arbitrator may be entered and enforced in any state or federal court in the United States, or any county having jurisdiction thereof.

Attorney’s fees in event of dispute: In the event of a dispute or claim of whatever nature arising out of, or in connection with the interpretation, performance or breach of the AGREEMENT shall be binding upon the other party until its written consent has been obtained.

Non-waiver: Failure by either party to enforce any provision of this AGREEMENT shall not constitute a waiver of such provision or prejudice the rights of either party to enforce such provision at any subsequent time.

Headings and partial invalidity: Headings used in this AGREEMENT are for convenience only and shall not affect the interpretation of the AGREEMENT. If any provision of the AGREEMENT is or becomes void or unenforceable by the force or operation of law, the other provisions shall remain valid and enforceable.

Modification: Oral statements and understandings are not valid or binding, and this AGREEMENT shall not be changed or modified except in writing signed by both parties.

Binding effects: This AGREEMENT shall be binding upon and insure to the benefit of the parties here to and their respective heirs, successors and assigns.

Governing law: This AGREEMENT is deemed and entered into the City of Canoga Park; California by both parties and shall be interpreted, enforced and governed by the Uniform Commercial Code as interpreted in the State of California. To the extent that this AGREEMENT provided for delivery or performance of service, such services shall be deemed “good” within the meaning of the Uniform Commercial Code, except where such implementation would result in an absurdity.

Entire agreement: This AGREEMENT constitutes the final and entire understanding and agreement of the parties and supersedes any prior agreement with respect to the subject matter hereof, and there are no other agreements including master purchase orders or supply agreements, representations warranties or promises, of any kind whatsoever, either written or verbal, except as expressly set forth therein.